ICT infrastructure: monitor, measure, manage!
Say, you have a national network and the server of ‘Location C,’ which is miles away from where you are, has shut down. What usually follows is a call storm to the ICT help desk, causing panic and delay. Obviously, you want to avoid this. Your customers and IT people should be informed proactively, so the issue can be fixed in a quick and efficient manner. The problem is, all individual systems have their own monitoring, presentation, and dashboards, and if you don’t interconnect these in a visual way, you cannot possibly oversee the ICT infrastructure. You are looking at one item instead of six, which significantly extends the time between problem occurrence and solution.
Going live in real time
“Sure, Captain Obvious,” we hear you say. Of course you’ll go live in real time – why on earth would you delay the process? Well, here’s the catch: you can only tell your customers that your IT department has fixed everything once you have learned about it. And that is easier said than done.
Suppose your IT people promised to complete the job at 2 P.M. Their hard work pays off and they are finished by 1 P.M. Now, you want your customers to know this. However, when the CRM system went down, your company switched back to the old-fashioned, inefficient ‘jot-on-post-its system,’ which means it will take everyone about fifteen to thirty minutes before they learn that the system is up and running again. To actually go live in real time, you need to get a signal right after the IT department has fixed the system.
If you can’t measure it, you can’t manage it
In short, you should have real-time insight into the health of your ICT infrastructure. Not only to optimize your processes, but also to serve your customers better. To achieve this, you need to manage and monitor your ICT infrastructure. Because no matter how well-instructed your employees are, if the system goes down, they will not be able to do anything. Therefore, it is important to reduce downtime to an absolute minimum. How to go about it? The most important thing is to use the right tools. Visualize the health of your ICT infrastructure through digital signage to ensure that management and technical departments stay up to date. Maintain an overview, stay on top of things, and act swiftly!
Would you like to know how your environment could be improved? Please don’t hesitate to contact us. We’d be happy to perform a Quick Scan and discuss your opportunities.