Ah-ha or oh-no moment?
Depending on the situation, exclamations can point to greatness or trouble. Of course, you’ve known this forever, and the “ah has” and “oh nos” have been ingrained in your being, rolling from your lips whenever you see fit. In this blog, we’d like to focus on such moments as they occur on the work floor. Because what you truly want when it comes to sales targets or service levels is a series of “ah has” (which indicate positive developments) while eliminating the “oh nos” (which are always equivalent to “What has just happened to us and how do we fix it?”). But how do you achieve this goal?
Get the “ah-ha flow” rolling
First and foremost, it’s important to get into the “ah-ha flow.” Once you have one ah-ha moment, you can proactively take action to avoid any future oh-no moments. To this end, it’s important that you visualize a few steps that are yet to be taken, so you can act on them and ensure that your output is good and solid. Curious to see what we mean? We’ll clarify it with an example below.
The best flight is a loaded flight
An important objective of airlines is to ensure that planes are (nearly) full when they take off. Therefore, sales and service centers should be provided with such information in a timely manner. If they learn that an upcoming flight is poorly booked on or before the date of departure through Visual Management, they may decide to make a special offer, so they can fill the flight after all. Of course, this a management-level choice, but just imagine how quickly decision-makers can act when a digital notification board provides them with at-a-glance realtime information on poorly selling flights. Everyone in the department is kept abreast of the latest information. This sets a firm foundation for preventing oh-no moments, replacing them with cheerful ah has!
Want to start yelling “Ah ha!” and stop sighing “Oh no?” Please don’t hesitate to contact us. We’d be happy to perform a Quick Scan and discuss your Visual Management opportunities.