Share or withhold: how to motivate (not discourage!) employees
We can probably all agree that employee motivation is extremely relevant. Motivated employees perform better, and optimal performances lead to the best results. As we shared in another blog, the key to inspiring people is to share the right information with them. This raises an important question: What type of data should you withhold so as not to discourage motivation?
Employee satisfaction figures: keep ’em to yourself!
Here’s a tendency we often perceive: managers like to share the bottlenecks they experience one on one with the work floor. An example we shared before is that of the manager who wants to communicate to his employees which people are absent through illness, not realizing that this is his problem.
Another – perhaps trickier – pitfall is related to employee satisfaction. It seems only logical to share information on this topic with employees. After all, it’s about them, isn’t it? Well, let’s look at it this way. Suppose you’ve conducted a comprehensive survey among employees. Their answers are as diverse as they are genuine. The result: average figures are not representative of individual contexts and experiences. If you share such ratings, you’ll get disillusioned people on both ends of the spectrum: dissatisfied employees will be suspicious of the relatively high average rating (which might lead them to think their co-workers earn more, for example) while satisfied employees will be discouraged by the lower-than-expected average rating.
Briefly put, it can be harmful to spread information of this nature. Like absence through illness, employee satisfaction figures can’t be influenced by employees. This data is only useful for management and should be regarded as such.
Visual Management and information sharing strategy: how to go about it?
When implementing Visual Management and setting up a sound information sharing strategy, it’s paramount that you avoid pitfalls. But that’s easier said than done, as most Visual Management providers perform the technical implementation without discussing content with you.
Texas Digital is different. We start by discussing two crucial matters with our client: What information should you share, and how do we do this in a visually appealing way? Only when the consultancy process is completed, we enter the implementation stage!
Want to explore your Visual Management opportunities? Please don’t hesitate to contact us. We’d be happy to perform a Quick Scan and discuss your information sharing strategy.