Why and how to make data-based decisions
As we live in unprecedented times, we need to make decisions we’ve never had to make before. This means we’re forced to make 100% of decisions using 50% of information, as the Dutch prime minister put it. We’re navigating unexplored territory, so it’s the only possible approach.
Here’s what we have observed, though: many organizations have adopted this motto when it comes to business, too. And there’s really no excuse to do that. Because there’s plenty of data available. The problem is, they don’t know how to filter or present it.
Are you making data-based decisions?
Whether countries should go into lockdown or not is a heavily debated question. The U.K. has tried to avoid it for a long time, but in the end, Johnson changed his tack. Not because he could substantiate the effects of a lockdown using hard-and-fast data, but because he was under high pressure and couldn’t prove it wouldn’t work. That’s how decisions have to be made during the pandemic. And the approach comes with certain repercussions — for example, some people don’t have faith in the measures taken, because there is no data to back them up.
At the organizational level, you can prevent such problems. You need to gain the insights required to make well-considered decisions. Obviously, there’s work to be done. You should present employees with the right information at the right time. Think about it: if you don’t work with actionable, real-time data, you will either be understaffed or overstaffed. In the first case, customer satisfaction will quickly drop. In the second, you won’t work in an efficient way, and you’ll spend money you don’t have to spend.
Corona crisis: a wake-up call for organizations
The corona crisis is an example of what can go wrong when data simply isn’t available: decisions seem to be made randomly, which causes a lot of resistance and bickering. This should be a wake-up call for organizations that do have sufficient data but fail to use it in the right way. It’s time to act! How? By embracing Visual Management, which will present employees with the right information at all times — whether they work in the office or from home.
Want to explore your Visual Management opportunities? Please don’t hesitate to contact us. We’d be happy to perform a Quick Scan and discuss your information sharing strategy.