How to keep your systems up and running: tackle interdependency
Visual Management requires a well thought-out strategy. The purpose is to inform the human brain in a calm, consistent, organized way. But just when you think you have everything in place, technology requires action. You need to update, fix, or replace a system. And because all your systems are threaded together in an intricate web, one change affects the whole chain. It’s far from ideal. Isn’t there a better way to go about it?
Connect your systems to a ‘power strip’
Here’s the short answer: yes, there’s definitely a better way to go about it. But let’s have a closer look at the matter. Many companies use their CRM system as the foundation for everything. All systems are connected to it. The problem is, it’s very difficult to implement or fix things. You will need several consultants and a lot of time to change the tiniest thing.
What if you could work with an overarching system that acts like a power strip? It extracts information from each of your systems, which are independently connected to it. If something happens with one system, you simply replace the connector. It won’t affect any of the other systems, so your information sharing strategy won’t collapse like a house of cards.
Time to integrate connectors
Briefly put, a consistent, calm visualization of relevant, actionable data requires a range of connectors. If you have these, you need to make sure they continue to work properly and independently of each other. If you don’t, you’ll have to implement them somehow.
Texas Digital can help you either way. In the past few months, we’ve integrated a variety of connectors for clients, including Cisco, Genesys, and Amazon Connect.
Want to explore the opportunities of a ‘power strip?’ Please don’t hesitate to contact us. We’d be happy to perform a Quick Scan and discuss your Visual Management strategy.