The 3 ingredients for improving performance in your organization

The 3 ingredients for improving performance in your organization

If you want to deploy Visual Management to improve performance in your organization, you’ll need three ingredients. First, an improvement board. Second, a performance board. Third, Lean Six Sigma. Are you reeling a bit with all these terms being fired at you? Well, take a moment to read our blog, and we’ll explain them all.

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Steering or peering: don't make 'em choose!

Steering or peering: don’t make ’em choose!

A billboard is a giant ad with a straightforward message. Is it possible to miss the mark with something so seemingly simple? Well, of course it is. A billboard needs to capture drivers’ attention and communicate a message in a snap. After all, drivers have other things to do than study ads that flash by. They need to know the ‘what’ and ‘how’ (like dates…

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The art of essence: on the need to filter

The art of essence: on the need to filter

The world around us is a wondrous place. While people and their brain capacity have remained pretty much the same over time, everything else has changed significantly. From an evolutionary perspective, the human eye has evolved.

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Three paint pots: which picture will stick with you?

Three paint pots: which picture will stick with you?

Suppose you put three paint pots in a row. By way of experiment, you grab your digital camera and snap a picture of the first pot, which only contains white paint. Letting your creative juices flow, you take a photo of the second one, the contents being white paint with three black dots. Now, you take the third pot, stir it a bit, and spin…

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The art of leader boards: share truly valuable information!

The art of leader boards: share truly valuable information!

‘To measure is to know.’ ‘Measure so you can manage.’ You’ve heard the mottos and adages. You know what to do. You should measure performance. Great. It’s not something we deny. But here’s our issue: why on earth would you share all the results of your measurements with your contact center employees?

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