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Matters of the organizational heart: have you checked your company’s ‘pulse?’

Matters of the organizational heart: have you checked your company’s ‘pulse?’

In our blog posts, we often stress the importance of sharing relevant, actionable data in real time. But when my friend’s 86-year-old wife had to be treated, I was confronted with the importance of data at an essential level — that of existence itself. Doctors needed to perform an ultrasound, measure her blood pressure, and …

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Why do those on the ‘top floor’ need two perspectives?

Bird’s-eye view plus eagle eye: why do those on the ‘top floor’ need two perspectives?

Art provides insights that reach far beyond the work itself. It teaches us something about ourselves and the world we live in. Recently, a local art trail taught me an important lesson about Visual Management. And what’s most remarkable is that it had little to do with the art. Through the trail, I perceived the …

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Don’t keep people in the dark: color-coding at the golf course (and on the work floor!)

Don’t keep people in the dark: color-coding at the golf course (and on the work floor!)

Recently, high-voltage power lines crossing our golf course required maintenance. Several holes were unavailable, as construction work was needed. It threatened to mess up the game, were it not that coordination was crystal clear. And then I realized this isn’t uncommon for golf. It’s an incredibly visual sports activity. Players know that colored stakes show …

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Keep things clean! Why every business can benefit from Visual Management

Keep things clean! Why every business can benefit from Visual Management

In our blog posts, we often discuss what performance boards can do for customer contact centers. But the benefits of Visual Management can be reaped by every business. Our brains simply respond better to information if it’s presented to us in visual form. One example: my friend’s cleaning business, which applies a smart information sharing …

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Pull the outside world in: why every team needs a 360-degree data view

Pull the outside world in: why every team needs a 360-degree data view

In our blog posts, we often mention the importance of up-to-date information. Every team requires actionable, real-time data that reflects the current situation. But it’s not just the department’s status quo that matters. You should also provide relevant information about the organization as a whole and the world beyond it. So, you have to pull …

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How to create peace in a fast-paced world: 2 takeaways

How to create peace in a fast-paced world: 2 takeaways

Organizations constantly have to deal with changes. Examples include laws and regulations, technology you use as a company, applications and tools your customers switch to, organizational structures, and new ways of working (think hybrid and agile). We live in a fast-paced world, which increases the need for peace and quiet within the (virtual) office walls. …

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On sharing and withholding information: the #1 takeaway from King’s Day and soccer games

On sharing and withholding information: the #1 takeaway from King’s Day and soccer games

What can a bunch of royals and soccer players teach you about information sharing? The short answer is, “A lot.” For the long answer, read on! Security: intricate yet invisible  On the 27th of April, the Dutch traditionally celebrate King’s Day. On this national holiday, the royal family always visits a town in the Netherlands. …

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