In our blog posts, we often stress the importance of sharing relevant, actionable data in real time. But when my friend’s 86-year-old wife had to be treated, I was confronted with the importance of data at an essential level — that of existence itself. Doctors needed to perform an ultrasound, measure her blood pressure, and …
Matters of the organizational heart: have you checked your company’s ‘pulse?’ Read More »
The other day, I walked into a clothing store chockfull of items. After a few minutes, I got lost. A few more minutes later, I walked out the door (truth be told, I ran outside). See, when a plethora of garments in all colors of the rainbow are silently screaming at you, you can’t see …
Which type of clothing store does your organization resemble? Read More »
Art provides insights that reach far beyond the work itself. It teaches us something about ourselves and the world we live in. Recently, a local art trail taught me an important lesson about Visual Management. And what’s most remarkable is that it had little to do with the art. Through the trail, I perceived the …
Bird’s-eye view plus eagle eye: why do those on the ‘top floor’ need two perspectives? Read More »
Recently, high-voltage power lines crossing our golf course required maintenance. Several holes were unavailable, as construction work was needed. It threatened to mess up the game, were it not that coordination was crystal clear. And then I realized this isn’t uncommon for golf. It’s an incredibly visual sports activity. Players know that colored stakes show …
Don’t keep people in the dark: color-coding at the golf course (and on the work floor!) Read More »
In our blog posts, we often discuss what performance boards can do for customer contact centers. But the benefits of Visual Management can be reaped by every business. Our brains simply respond better to information if it’s presented to us in visual form. One example: my friend’s cleaning business, which applies a smart information sharing …
Keep things clean! Why every business can benefit from Visual Management Read More »
In our blog posts, we often mention the importance of up-to-date information. Every team requires actionable, real-time data that reflects the current situation. But it’s not just the department’s status quo that matters. You should also provide relevant information about the organization as a whole and the world beyond it. So, you have to pull …
Pull the outside world in: why every team needs a 360-degree data view Read More »
Organizations constantly have to deal with changes. Examples include laws and regulations, technology you use as a company, applications and tools your customers switch to, organizational structures, and new ways of working (think hybrid and agile). We live in a fast-paced world, which increases the need for peace and quiet within the (virtual) office walls. …
How to create peace in a fast-paced world: 2 takeaways Read More »
What can a bunch of royals and soccer players teach you about information sharing? The short answer is, “A lot.” For the long answer, read on! Security: intricate yet invisible On the 27th of April, the Dutch traditionally celebrate King’s Day. On this national holiday, the royal family always visits a town in the Netherlands. …
On sharing and withholding information: the #1 takeaway from King’s Day and soccer games Read More »
Estate sales are a thing here in North Carolina. When people move to a smaller house, they sell their stuff. A while back, I decided to hop on that train: I started a little home business and organized weekend estate sales. And you know what? Besides having fun, I learned a ton about Visual Management. …
From chaos to structure with Visual Management: 4 estate sale lessons Read More »
From time to time, I like to give you glimpses into my life. In that spirit, here’s a picture of the painting that’s hanging on our toilet wall. One day, my wife decided to put her own spin on Banksy’s monkey, and this is the result. Call me biased, but I like it. In fact, …
Are your employees like the oblivious monkey on my toilet wall? Read More »
