You will undoubtedly be familiar with the Net Promoter Score (NPS), the most essential tool organizations use to measure customer experience. However, a crucial yet often forgotten aspect is the customer’s voice. Data analysts tend to get bogged down in statistics, losing sight of that all-important other component: the qualitative side of things. What do customers say about your company on forums and in emails?…
‘If you want to go fast, go alone. If you want to go far, go together.’ You must have heard this old adage a million times, and Visual Management once again proves that it holds truth. When you just get started with Visual Management, you’re entering a territory you’ve yet to explore, and your employees still need to get used to it. Therefore, it’s paramount…
Data seems to be multiplying, and it gets increasingly difficult to not lose sight of the overall picture. With the growing data forest, it is tempting to share all information available. But that’s a pitfall you should avoid. Because the more you overwhelm people with data, the bigger the chance you won’t get them on board with whatever you’re trying to achieve. They’ll get entangled…
2018 is a special year for Texas Digital. On the 4th of July – that’s right, on Independence Day! – we celebrated our 15-year anniversary. The icing on the party cake: our brand-new, recently launched website. Let us take you on a quick trip down memory lane and provide a glimpse into the future, which we believe will be defined by one term: Visual Management.…
Plane tickets: today, they have become more than common among consumers. But the pressure on airline companies is bigger than ever. A lot can go wrong – from technology-based delays to hurricane-induced cancellations. And whenever small- or large-scale disasters occur, customers grab their cell phones to talk about it – not to a robot, but to someone of the flesh-and-blood kind. In such cases, the…
To consumers, financial products such as mortgages and loans are incredibly alike. So if you’re in the business of selling them, you need to focus on attention rather than content. That’s your USP. It’s all about adding a personal touch so the customer will choose your financial product over another. Easier said than done, because attention costs time, and time is costly. Therefore, we’d like…
Depending on the situation, exclamations can point to greatness or trouble. Of course, you’ve known this forever, and the “ah has” and “oh nos” have been ingrained in your being, rolling from your lips whenever you see fit. In this blog, we’d like to focus on such moments as they occur on the work floor. Because what you truly want when it comes to sales…
What do managers do? The most straightforward answer that comes to mind is that they – well, manage. Although that’s not wrong, we’d like you to reconsider this thought for a moment. Because what if managers could take their task a giant step further and serve as guides to their teams, too? From reactive to proactive: be a guide Suppose you’re a well-meaning manager who…
In our last blog, we shared what makes us tick. Obviously, a ‘Why’ is always followed by a ‘How’ and ‘What.’ Therefore, we’d like to elaborate on those elements today. What is Texas Digital’s approach when helping customers achieve their organizational goals? The ‘How:’ from information to presentation to motivation Usually, we start with a business-oriented conversation or a compact business workshop. The central question…
Better functioning organizations which achieve improved results: that’s what we strive for. Texas Digital aims to help its customers build their companies, so they can thrive and grow. Smooth and clear communication within and between teams is key in this regard. We believe that Visual Management is the linchpin, as one picture says more than a thousand words. In this blog, we’d like to elaborate on that vision by answering the following question: What is it that makes us tick?
