Here’s the thing with data: it’s wonderful to collect, but in the end, you need to use it and take action. The question is, how can you entice people so they’ll pay attention?
The world around us is a wondrous place. While people and their brain capacity have remained pretty much the same over time, everything else has changed significantly. From an evolutionary perspective, the human eye has evolved.
Remember the days when it snowed on those good old analog TVs we’ve come to call ancient? Well, there’s an interesting analogy between analog TV snow (pun intended) and Visual Management. Curious? Read on!
Suppose you put three paint pots in a row. By way of experiment, you grab your digital camera and snap a picture of the first pot, which only contains white paint. Letting your creative juices flow, you take a photo of the second one, the contents being white paint with three black dots. Now, you take the third pot, stir it a bit, and spin…
Contrary to what many people believe, Visual Management is not solely based on logic. In fact, at Texas Digital, we believe creativity is a key component in realizing a successful Visual Management solution. Why?
‘To measure is to know.’ ‘Measure so you can manage.’ You’ve heard the mottos and adages. You know what to do. You should measure performance. Great. It’s not something we deny. But here’s our issue: why on earth would you share all the results of your measurements with your contact center employees?
Chatbots: whether you love or hate them, they are increasingly part of our society. Organizations everywhere have implemented them to relieve customer service departments of a common burden: answering simple, repetitive questions that require straightforward answers.
At Texas Digital, we live up to certain standards. Low quality? Not worth it. We’re passionate about delivering solutions that surpass our clients’ expectations. Briefly put, we have a love for quality and a passion for Visual Management. But why? And what does it mean for our clients’ businesses?
Like many people, I have warm early-childhood memories of my grandmother. One that stands out – and, quite literally, pops into my head time and again – is that of her cuckoo clock. As if by magic, the little bird used to spring out unexpectedly, squeaking its name. But the biggest miracle was my grandmother, who sat next to me and predicted when the mesmerizing…
Let’s decide something right here, right now: we’ll rid ourselves of the twentieth-century term ‘wallboard’ for good. It’s so old school it’s embarrassing. Now, let’s take it a step further. No more talking about ‘notification boards,’ either. Why? Well, the screen on your company wall is, in fact, not about notification. It’s leading, and it should be treated as such. So let’s start calling a…