How to keep your systems up and running: tackle interdependency

How to keep your systems up and running: tackle interdependency

Visual Management requires a well thought-out strategy. The purpose is to inform the human brain in a calm, consistent, organized way. But just when you think you have everything in place, technology requires action. You need to update, fix, or replace a system. And because all your systems are threaded together in an intricate web, one change affects the whole chain. It’s far from ideal.…

READ MORE
Help employees stay focused: appeal to the brain!

Help employees stay focused: appeal to the brain!

Here’s a little experiment: look at a photo of an elephant, put it away, and try not to picture the elephant within the next few seconds. Go. Now. Done? The picture of the elephant was on your mind the whole time, wasn’t it? That’s your brain at work. It has a will of its own. See, all sensory information enters our brain. There’s no stopping…

READ MORE
Empower your employees to thrive in a hybrid, remote-working world

Empower your employees to thrive in a hybrid, remote-working world

Before the pandemic hit, the office was the contact center manager’s floor. Now, this floor has expanded significantly: people across the globe work from home, and there’s no way to check their every move. This new way of working doesn’t seem to be a temporary thing. More and more organizations agree people will continue to work remotely after the pandemic, be it in whole or…

READ MORE
How a customer contact center can turn into an information hub the organization relies on

How a customer contact center can turn into an information hub the organization relies on

If reports come in too late, you’ll have to wait until tomorrow to solve today’s problems. It’s a predicament many contact centers struggle with. But what if actionable, real-time data can help you improve today so you’ll perform better tomorrow? It’s exactly what performance boards and a well thought-out information sharing strategy have done for APG, the largest pension provider in the Netherlands. Here, the…

READ MORE
Why and how to make data-based decisions

Why and how to make data-based decisions

As we live in unprecedented times, we need to make decisions we’ve never had to make before. This means we’re forced to make 100% of decisions using 50% of information, as the Dutch prime minister put it. We’re navigating unexplored territory, so it’s the only possible approach. Here’s what we have observed, though: many organizations have adopted this motto when it comes to business, too.…

READ MORE
Why hard-and-fast actionable data are paramount: customer case

Why hard-and-fast actionable data are paramount: customer case

In our last blog post, we discussed why it’s important to ban fake news if you want to foster organizational growth. The thing is, a hard-working manager may choose to disregard hard-and-fast data so they won’t have to admit to not meeting their targets — pride tends to get in the way of success, and that’s understandable. But from an organizational perspective, it’s paramount that…

READ MORE
Eliminating waste, making it Lean: taking decisions on the floor

Eliminating waste, making it Lean: taking decisions on the floor

Waste: we’ve been mentioning the term quite often in our blogs. But what does it look like in practice? Basically, there are eight types of waste. Today, we’d like to highlight two of these – ‘Talent’ and ‘Motion’ – through a real-life example: a top-tier logistics operator that has been working with Texas Digital Europe to become more Lean. ‘Wasting’ Motion and Talent: trouble in…

READ MORE
How to foster organizational growth by banning fake news

How to foster organizational growth by banning fake news

The 2020 presidential election in the United States has been nerve-racking. The neck-and-neck race has given rise to much debate and dissension, and the discussion about fake news versus real news has once again flared up. One big question is who is sharing the facts. Another is, who’s open to learning them? The sad fact of the matter is, some people prefer having dust thrown…

READ MORE
What not to do if you want remote working to succeed

What not to do if you want remote working to succeed

You know those horseback riders who use their spurs to urge the horse forward? They want to be in full control of the animal, and they do not shrink from using force to achieve their goal. Traditional project managers are the horseback riders of the office: they want to be in charge of everything. All the time. But you know what? In today’s world of…

READ MORE
Will remote working be part of your post-pandemic strategy?

Will remote working be part of your post-pandemic strategy?

The world has changed. In recent months, most people have worked from home. But what started out of necessity has come with unexpected benefits, which are definitely worth exploring from a business point of view. What are the outcomes of remote working, and what do people need to work optimally from the comfort of their own home? Remote working is here to stay A German…

READ MORE
EnglishFrenchGermanSpanishDutch