The art of leader boards: share truly valuable information!

The art of leader boards: share truly valuable information!

‘To measure is to know.’ ‘Measure so you can manage.’ You’ve heard the mottos and adages. You know what to do. You should measure performance. Great. It’s not something we deny. But here’s our issue: why on earth would you share all the results of your measurements with your contact center employees?

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High-quality Visual Management: on our love and passion

High-quality Visual Management: on our love and passion

At Texas Digital, we live up to certain standards. Low quality? Not worth it. We’re passionate about delivering solutions that surpass our clients’ expectations. Briefly put, we have a love for quality and a passion for Visual Management. But why? And what does it mean for our clients’ businesses?

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On time and context: what my grandmother's cuckoo clock can teach us

On time and context: what my grandmother’s cuckoo clock can teach us

Like many people, I have warm early-childhood memories of my grandmother. One that stands out – and, quite literally, pops into my head time and again – is that of her cuckoo clock. As if by magic, the little bird used to spring out unexpectedly, squeaking its name. But the biggest miracle was my grandmother, who sat next to me and predicted when the mesmerizing…

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Only losers don't have a leader board!

Only losers don’t have a leader board!

Let’s decide something right here, right now: we’ll rid ourselves of the twentieth-century term ‘wallboard’ for good. It’s so old school it’s embarrassing. Now, let’s take it a step further. No more talking about ‘notification boards,’ either. Why? Well, the screen on your company wall is, in fact, not about notification. It’s leading, and it should be treated as such. So let’s start calling a…

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Share or withhold: how to motivate (not discourage!) employees

Share or withhold: how to motivate (not discourage!) employees

We can probably all agree that employee motivation is extremely relevant. Motivated employees perform better, and optimal performances lead to the best results. As we shared in another blog, the key to inspiring people is to share the right information with them. This raises an important question: What type of data should you withhold so as not to discourage motivation? Employee satisfaction figures: keep ’em…

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Reduce employee turnover: how to appreciate your staff (in the right way!)

With the market growing more competitive by the day, it’s increasingly difficult to recruit skilled people. So if you have a team of adept employees, you should go out of your way to keep them happy. After all, the last thing you want is for them to leave, which would require you to incur costs and find new people. In other words, you need to…

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‘To share or not to share:’ how to make contact center agents perform better

Want to make your contact center agents perform better? Start by providing them with the right information. To do so, you’ll need to distinguish between information agents can and can’t influence. Now, we don’t want to get all Shakespearean, but – To share or not to share: that is the question. Allow us to give you a push in the right direction! Your keyword: ‘actionable’…

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How to visualize heat maps

Remember the good old days when we were kids and wrote with ink? If we worked really hard and got a good grade, our math test was brightened up with a nice little stamp. The second time, we’d get a picture. And with the third straight A, we were in for a treat: we were allowed to write with colored ink. Now, what does this…

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