Why is too much information good for nothing?

Why is too much information good for nothing?

In our last blog, we explained why real-time information is so important in terms of customer service. Today, we’ll add something to the mix: context. If you fill a communication board with a load of data, it may look interesting. But – newsflash – it isn’t. If employees are flooded with real-time information, they will get confused. They will need a glass of water. Perhaps…

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Why real-time information increases your effectiveness

Why real-time information increases your effectiveness

You know how they say every second matters? Well, take it to heart. Time is critical, especially when it comes to Business Intelligence. Let’s have a closer look at the importance of real-time information. The diagram above (source: Forrester) shows how fast you need to act if you want information to be actionable. Once you slide into reactive – or, worse, historical – mode, it’s…

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From bookstore to work floor: why you should put people first

From bookstore to work floor: why you should put people first

Is your product or service a necessity of life? If not, you need to go out of your way to build customer and employee loyalty. These two groups of people form the glue that holds your organization together. So, you better make sure it’s superglue. It’s not just about the books Books aren’t a matter of life and death – (most) people can live without…

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Matters of the organizational heart: have you checked your pulse?

Matters of the organizational heart: have you checked your pulse?

We point to the importance of ‘real time’ a lot. Today, we’d like to talk a little bit about the heart. You know, the ticker you (hopefully) take good care of. Because what’s more ‘real time’ than your heartbeat? The human body: a well-oiled machine You need to be careful with your heart. It’s paramount that you keep it in good condition. To do so,…

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Increasing customer and employee satisfaction: lessons from the flower shop

Increasing customer and employee satisfaction: lessons from the flower shop

When I was in college, I worked at a flower shop. I prepared bouquets, kept the store tidy, and sold flowers to customers. My experience was very different from that of my friend, who had a student job at the nearby baker’s shop. She told me about grumpy people who waited in line to buy bread, a daily necessity. The flower shop wasn’t like that…

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QuickCOM and Vitalcast: the added value of digital signage

QuickCOM and Vitalcast: the added value of digital signage

In our previous blog post, we wrote that we have assumed NCR/Texas Digital Systems’ contractual obligations to existing QuickCOM customers in the US and the rest of the world. A longstanding partner of NCR for QuickCOM and Vitalcast in Europe, we will continue to provide digital signage solutions to our clients. Let’s have a quick look at what they entail. Digital signage: actionable insights and…

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US and Europe meet: the best of both worlds converges in QuickCOM and Vitalcast support

US and Europe meet: the best of both worlds converges in QuickCOM and Vitalcast support

The time has come to make borders disappear! Texas Digital Systems Europe (TDSE) is the exclusive, longstanding partner of NCR/Texas Digital Systems for QuickCOM and Vitalcast in Europe. This is, for example, evident from the fact that TDSE was granted further QuickCOM software development rights five years ago. Now, the two partners have doubled down on their partnership: in addition to our global distribution and…

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Spring is in the air: cleaning time!

Spring is in the air: cleaning time!

Temperatures are rising, birds chirp their hearts out, and color is returning to the landscape. Spring is in the air. And it sure is a spring of sorts: the majority of people work from home, so working days look different. You need to organize a lot, but with commuting time no longer consuming your hours, you might also have more time on your hands. Want…

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Handling the crisis: how to create an information-rich remote-working environment

Handling the crisis: how to create an information-rich remote-working environment

A crisis is rippling through the world, and it’s palpable across industries. For example, the EU has asked Netflix to take it down a notch, after which Netflix announced it would reduce streaming speeds in Europe for 30 days to help ease internet congestion. At Texas Digital, we’ve seen a shift in needs as well: some of our clients in the US and Europe had…

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Red versus green 'welcome' sign: which one would you prefer?

Red versus green ‘welcome’ sign: which one would you prefer?

Suppose you’re walking downtown, craving some good food and a welcoming atmosphere. You spot two restaurants. One has a neon red sign above the door that reads, ‘Open.’ The other is adorned by a green sign that says, ‘Welcome.’ Which restaurant do you pick? The impact of colors: on brains and actions Here’s the thing with colors: they affect our brains. And since our brains…

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