Airlines. Love is in the Air
The problem
In recent years, plane tickets have become commonplace for consumers. You can buy them anywhere. So far, so good. However, plenty of things can go wrong in the aviation sector. In such cases, passengers will want to talk to a real person. Think of e.g. delayed or cancelled flights, volcanic eruptions, atmospheric disturbances, unexpected weather, and other natural phenomena. If there are any problems, consumers are quick to grab their phones in a panic. Whichever airline or booking organisation treats the client best can expect to receive the consumer’s “love” and loyalty in the future.
The solution
Texas Digital’s systems make problems insightful. They ensure clients are informed about the current state of affairs: how long they have to wait, the availability of airplanes or hotels, and the up-to-date status of the problem at hand. Using information displays in your organisation or at the airport, we relay relevant information to passengers. This results in increased customer loyalty and will give your image a boost. In this manner, Texas Digital turns a disadvantage into a clear advantage.
Tools
We make your systems accessible and translate data into easy-to-understand information quickly and in real time using QuickCOM and VitalCAST. You, your personnel, and your passengers will receive up-to-date information. With the right knowledge and insights, no one is left in the dark.
Continuity
Texas Digital’s real-time system is comparable to the cockpit of a major airplane that consists of millions of components. In turn, these are housed in many different compartments that the pilot can monitor. This results in interaction between the pilot and his subsystems. Just like with an airplane, we can examine the functionality of each compartment individually. Within each compartment, you identify your system’s critical factors and consolidate data at a visible and optimally insightful level. Complex processes are presented to you in a simplified and easy-to-understand manner. You remain the pilot of your system and are in complete control; the manager who directs people, products, and systems in real time. This leads to optimal communication and interaction between you, your team and your processes. The system notifies you of any crucial interruptions in a timely manner, so as to minimise their impact or prevent them altogether. Your work processes continue as usual – always! In short: we provide real-time communication between computer operations staff, help desk personnel, and end users at any time.
Quickscan
If you would like to know what Texas Digital can do for you and your organisation, you can schedule an appointment for a quickscan. This process usually only takes half a day. We are happy to help. You can find our contact information on this website in the “Contact” section.
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Questions or inquiries about our services? Please drop us a note.
Mobile
+31 653 629 710
Phone
+31 341 550 669
Address
Koningin Emmalaan 8
3851 RJ Ermelo
The Netherlands
info@txdigital.eu