Service providers. Instant satisfaction
Telecom providers and energy companies have one major problem: their product usually does not stand out. Consumers tend not to care who provides the service, as long as they receive certain – usually cost-related – benefits. The only USP is the quality of your customer service. That is what keeps people from switching to a different provider. The less annoyed they feel, the more likely they are to stick around.
Texas Digital’s systems make it possible to reduce wait times. Today’s consumers expect instant satisfaction. They do not like to be kept waiting. If you are alert, you can own the market!
For service providers, it is not only about providing the right information to consumers. Your employees expect the same. Some of their income consists of bonuses, so internal competition is also a relevant factor. Texas Digital’s systems provide insight into the currents state of affairs in relation to the sales target. This brings out people’s competitive side and can give your results a boost. Texas Digital likes to inject a bit of fun into an otherwise serious business.
For this category, Texas Digital offers a wide range of solutions, from VitalCAST Dynamic Signage and QuickCOM to physical tools such as information displays.
All sectors with call and contact interaction centres, particularly telecom providers and energy companies. We would be happy to send you an overview of our clientele at your request.
Texas Digital’s real-time system is comparable to the cockpit of a major airplane that consists of millions of components. In turn, these are housed in many different compartments that the pilot can monitor. This results in interaction between the pilot and his subsystems. Just like with an airplane, we can examine the functionality of each compartment individually. Within each compartment, you identify your system’s critical factors and consolidate data at a visible and optimally insightful level. Complex processes are presented to you in a simplified and easy-to-understand manner. You remain the pilot of your system and are in complete control; the manager who directs people, products, and systems in real time. This leads to optimal communication and interaction between you, your team and your processes. The system notifies you of any crucial interruptions in a timely manner, so as to minimise their impact or prevent them altogether. Your work processes continue as usual – always! In short: we provide real-time communication between computer operations staff, help desk personnel, and end users at any time.
If you would like to know what Texas Digital can do for you and your organisation, you can schedule an appointment for a quickscan. This process usually only takes half a day. We are happy to help. You can find our contact information on this website in the “Contact” section.
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+31 653 629 710
+31 341 550 669
Koningin Emmalaan 8
3851 RJ Ermelo