How much better can call center and contact center employees do their job if they have the right information at the right time? Texas Digital Systems Europe provides your contact center with the means to improve your employees’ awareness. With our solutions you instantly retrieve vital information from your underlying data system, like:

– Number of calls in queue
– Average answer speed
– Number of agents available
– Oldest pending call
– Average call length
– Number of abandoned calls
– Consolidated data monitoring
– Advanced event monitoring

 

 

We do not deliver just a wallboard. With our solutions your organisation grows to the next level by creating awareness among your employees, which leads to realtime situational awareness. Our solutions work in combination with vendors like Avaya, Cisco, Genesys, Interactive Intelligence and many others.

Contact us to discuss the benefits that our solutions can have in your call center.

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