How many misunderstandings can be avoided if your help desk & command center is constantly provided with the most relevant and up-to-date information? And what effect will this information have on customer satisfaction? Employees will perform better in their jobs, if they have access to up-to-date information in real-time. They are constantly aware of what is happening in their surroundings and they retrieve the information that is beneficial to their work. With our solutions your help desk & command center can:

– Monitor problem- or trouble-ticket status
– Identify critical system statistics
– Stay on top of the total number of calls in queue , call length etc.
– Identify critical system statistics
– Consolidate data monitoring
– Communicate information in real-time between computer operations staff , helpdesk personell and end users.

 

 

We do not deliver just a wallboard, with our solutions your organisation grows to the next level by creating awareness among your employees, which leads to realtime situational awareness.

Our solutions works in combination with and supports inputs from multiple host systems and any ODBC database, integrates with most major Help Desk software packages, network monitoring etc.

Contact us to discuss the benefits that our solutions can have in your contact center.

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