Imagine how much better contact centers will perform if they have access to the most relevant and up-to-date information at all times. With the integration of Texas Digital’s Visual Management solutions NCR QuickCOM and NCR VitalCAST in your contact center, your employees are provided with the right visual information at the right time. With this information, your contact center employees are more aware of their surroundings and are better capable of making important decisions. This constant visual awareness is what Texas Digital calls Realtime Situational Awareness (RSA). Our Visual Management solutions will not only lead to more aware employees, but also to better customer satisfaction.
Texas Digital installed its Visual Management solution at a transport company’s contact center. These dynamic digital signage screens were constantly showing relevant and up-to-date information about the number of waiting calls, average call time and the current service level. Because the employees are aware of the current contact center status, they are able to make decisions independently. Customers are timely informed when their transport is delayed, and necessary precautions are taken in advance. Due to the realtime visual situational awareness, the customers of this transport company are extremely satisfied. By integrating Texas Digital’s solutions into the contact center it performed much more efficiently. They even won a call center award for this technological visual innovation!
Would you like to know how the Visual Management solution of Texas Digital can improve your organization? Then please contact us for the possibilities or a quickscan!