Many companies that work with lean processes organize (bi-)weekly standups to discuss progress and performances. Based on detailed information, an overall score is assigned to each team. Usually, performances are categorized as good, average, or bad. Until the next standup, this will be the ‘label’ that a team carries along. Therefore, it’s important to ensure that teams don’t become demotivated. They need to be able to improve on a day-to-day basis and see their results right away rather than during the next standup. The key to achieving this is Targeted BI (Business Intelligence). Allow us to elaborate!
20 points of reference, 1 end result: what is it that really matters?
To create an overall picture and connect a score to it, you have collected and analyzed a wealth of information. Suppose you have 20 points of reference and 1 end result. The 20 points matter, as they help you adapt your process, but the end result is the main thing you want to share with your teams. If you do this in an organized and visualized way, you will inspire them to improve. An important keyword in this regard is ‘real-time’: showing the performances of your teams day by day creates an incentive to improve any weaknesses revealed during the standup. After all, their efforts immediately bear fruit – they don’t have to wait until the next standup to see if they’ve gotten any better.
This is why Targeted BI – making connections to all data systems, collecting information, and presenting all relevant data to the right (groups of) people to create real-time awareness – is indispensable. It also adds to a healthy competitive and game element, creating a fun form of gamification. However, it is important to note that this approach usually leads to a supportive rather than a blame culture. All these positive elements are ultimately tangible in better results for customers – which is, of course, what every organization is striving for.
Time for targeted BI: visualize!
Do you want to make your standups truly effective by incorporating Targeted BI? Would you like to know how Texas Digital Visual Management can help you in this regard? Please don’t hesitate to contact us. We’d be happy to perform a Quick Scan and discuss your opportunities.
P.S. From 27 February – 1 March 2018, Texas Digital will be at CCW 2018, the largest and leading convention for contact center business in Europe, which is held in Estrel Center/ Berlin. Please visit us at Hall 3 E18.