Well informed people make better decisions. That will be no news to you. Imagine just another contact centre. It may even be that one within your own organisation. What comes to your mind? The hectic, stress, the phone calls completed in a rush and customers who have been attended to but are not necessarily satisfied.
Customer senses emotions
“From our perspective, we believe this can be done different and more advanced. Working towards committed employees engaged by real-time visualisation. Which is not limited to customers waiting in queue and average call time, but enriched with other relevant information. In short, a complete overview of the total workload people on the work floor are dealing with. This, above all, is essential for an immediate decrease in the stress level of each individual employee”, says Cornelis Bonnet, owner of Texas Digital. Did you know that a customer is aware of an employee’s emotional feeling after only five words?
Sparkling peace and balance
From experience Texas Digital knows how a dynamic wall board can make everything sparkle, because of the relaxed and balanced environment that has been created in a department. People want to know what they can expect. The results: customers are more positive, employees feel good about themselves. Better results are a logical outcome.
And that happy hour?
You won’t be the first, and certainly not the last, to use the multimedia tools within the wall board to provide employees with a platform. Think of the pictures of the last staff party or that co-worker delivering an exceptional performance. It may also be the entire team breaking through the proposed targets. That’s when an apparent simple measuring instrument suddenly turns into a pleasant phenomenon that contributes to intrinsic motivated employees who want to be challenged to achieve more.