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Art provides insights that reach far beyond the work itself. It teaches us something about ourselves and the world we live in. Recently, a local art trail taught me an important lesson about Visual Management. And what’s most remarkable is that it had little to do with the art. Through the trail, I perceived the […]

Recently, high-voltage power lines crossing our golf course required maintenance. Several holes were unavailable, as construction work was needed. It threatened to mess up the game, were it not that coordination was crystal clear. And then I realized this isn’t uncommon for golf. It’s an incredibly visual sports activity. Players know that colored stakes show

In our blog posts, we often discuss what performance boards can do for customer contact centers. But the benefits of Visual Management can be reaped by every business. Our brains simply respond better to information if it’s presented to us in visual form. One example: my friend’s cleaning business, which applies a smart information sharing

In our blog posts, we often mention the importance of up-to-date information. Every team requires actionable, real-time data that reflects the current situation. But it’s not just the department’s status quo that matters. You should also provide relevant information about the organization as a whole and the world beyond it. So, you have to pull

Organizations constantly have to deal with changes. Examples include laws and regulations, technology you use as a company, applications and tools your customers switch to, organizational structures, and new ways of working (think hybrid and agile). We live in a fast-paced world, which increases the need for peace and quiet within the (virtual) office walls.

What can a bunch of royals and soccer players teach you about information sharing? The short answer is, “A lot.” For the long answer, read on! Security: intricate yet invisible  On the 27th of April, the Dutch traditionally celebrate King’s Day. On this national holiday, the royal family always visits a town in the Netherlands.

Estate sales are a thing here in North Carolina. When people move to a smaller house, they sell their stuff. A while back, I decided to hop on that train: I started a little home business and organized weekend estate sales. And you know what? Besides having fun, I learned a ton about Visual Management.

From time to time, I like to give you glimpses into my life. In that spirit, here’s a picture of the painting that’s hanging on our toilet wall. One day, my wife decided to put her own spin on Banksy’s monkey, and this is the result. Call me biased, but I like it. In fact,

We’re surrounded by distractions all day long. In today’s fast-paced world, some threaten to drown in the ever-expanding ocean of data. But what if you filter all superfluous information away? It will allow you to focus on what’s truly important — which is often right in front of you. The question is, how to see

Recently, we talked to our friends at Calabrio. They closely follow labor market trends and have noticed an increase in staff shortages, especially when it comes to finding temporary or part-time call center agents, who are in high demand. Now, we might have gone off on a tangent, but it resulted in what we believe