Some find dating exciting. Others believe it’s nerve-racking. But at some point, virtually all people put themselves out there. Most are hoping for a long-term relationship. After all, a genuine connection that culminates in marriage is worth a lot. The initial thrill might fade over time, but think about the energy you put into a …
Do you prefer the business equivalent of dating or marriage? Read More »
You’ve got a ton of tasks to complete, but there are only twenty-four hours in a day. And you also need to eat, sleep, and spend quality time with your loved ones. So, how are you going to make the most of those eight-or-so hours you’re in the (home) office? A typical day at work …
How to free up time and increase employee, customer, and business satisfaction Read More »
Imagine you want to bake a pie. You go to the store and buy butter, eggs, and a bunch of other ingredients. Back home, you put on your apron and get to work. You toil away in the kitchen. A few hours later, you proudly top off the pie with a red cherry, take a …
Visual Management requires a well thought-out strategy. The purpose is to inform the human brain in a calm, consistent, organized way. But just when you think you have everything in place, technology requires action. You need to update, fix, or replace a system. And because all your systems are threaded together in an intricate web, …
How to keep your systems up and running: tackle interdependency Read More »
Here’s a little experiment: look at a photo of an elephant, put it away, and try not to picture the elephant within the next few seconds. Go. Now. Done? The picture of the elephant was on your mind the whole time, wasn’t it? That’s your brain at work. It has a will of its own. …
Help employees stay focused: appeal to the brain! Read More »
Before the pandemic hit, the office was the contact center manager’s floor. Now, this floor has expanded significantly: people across the globe work from home, and there’s no way to check their every move. This new way of working doesn’t seem to be a temporary thing. More and more organizations agree people will continue to …
Empower your employees to thrive in a hybrid, remote-working world Read More »
If reports come in too late, you’ll have to wait until tomorrow to solve today’s problems. It’s a predicament many contact centers struggle with. But what if actionable, real-time data can help you improve today so you’ll perform better tomorrow? It’s exactly what performance boards and a well thought-out information sharing strategy have done for …
As we live in unprecedented times, we need to make decisions we’ve never had to make before. This means we’re forced to make 100% of decisions using 50% of information, as the Dutch prime minister put it. We’re navigating unexplored territory, so it’s the only possible approach. Here’s what we have observed, though: many organizations …
In our last blog post, we discussed why it’s important to ban fake news if you want to foster organizational growth. The thing is, a hard-working manager may choose to disregard hard-and-fast data so they won’t have to admit to not meeting their targets — pride tends to get in the way of success, and …
Why hard-and-fast actionable data are paramount: customer case Read More »
Waste: we’ve been mentioning the term quite often in our blogs. But what does it look like in practice? Basically, there are eight types of waste. Today, we’d like to highlight two of these – ‘Talent’ and ‘Motion’ – through a real-life example: a top-tier logistics operator that has been working with Texas Digital Europe …
Eliminating waste, making it Lean: taking decisions on the floor Read More »
