You know those horseback riders who use their spurs to urge the horse forward? They want to be in full control of the animal, and they do not shrink from using force to achieve their goal. Traditional project managers are the horseback riders of the office: they want to be in charge of everything. All the time. But you know what? In today’s world of…
The world has changed. In recent months, most people have worked from home. But what started out of necessity has come with unexpected benefits, which are definitely worth exploring from a business point of view. What are the outcomes of remote working, and what do people need to work optimally from the comfort of their own home? Remote working is here to stay A German…
The times are changing. An increasing number of people work from home. And with the imminent second wave of coronavirus, it doesn’t look like they’ll flock back into the office any time soon. In fact, many companies have incorporated remote working into their post-COVID-19 plans as well. But what about call center agents? How to provide them with the right information, so they can work…
During the pandemic, big events like pop concerts are out of the question. But let’s use this as a time to reflect on such gatherings. Those who organize them need to consider a range of unpredictable factors, most of which are related to the crowd. What to do when people get drunk, or extra security checks are required? How to keep customers happy while coordinating…
In the age of digitalization, let’s talk dinosaurs. We get it if you just raised an eyebrow. But look at it this way: the brain is of all ages. And with all due respect to dinosaurs, their size made them rather sluggish. When a carnivorous creature began to nibble at their legs, our enormous friends didn’t notice fast enough. Pain signals were not sent to…
Imagine you’re at a music festival. During the break, you want to get a drink at the bar. You try to attract the bartender’s attention, but he’s way too busy to help you. He apologizes a few times (we’re assuming it’s a nice bartender), telling you he’ll be right with you. After a while, you’ve had it. You’re missing out on the concert. So, you…
In our last blog, we explained why real-time information is so important in terms of customer service. Today, we’ll add something to the mix: context. If you fill a communication board with a load of data, it may look interesting. But – newsflash – it isn’t. If employees are flooded with real-time information, they will get confused. They will need a glass of water. Perhaps…
You know how they say every second matters? Well, take it to heart. Time is critical, especially when it comes to Business Intelligence. Let’s have a closer look at the importance of real-time information. The diagram above (source: Forrester) shows how fast you need to act if you want information to be actionable. Once you slide into reactive – or, worse, historical – mode, it’s…
Is your product or service a necessity of life? If not, you need to go out of your way to build customer and employee loyalty. These two groups of people form the glue that holds your organization together. So, you better make sure it’s superglue. It’s not just about the books Books aren’t a matter of life and death – (most) people can live without…
We point to the importance of ‘real time’ a lot. Today, we’d like to talk a little bit about the heart. You know, the ticker you (hopefully) take good care of. Because what’s more ‘real time’ than your heartbeat? The human body: a well-oiled machine You need to be careful with your heart. It’s paramount that you keep it in good condition. To do so,…
