Remember the fun birthday board that your teacher used to create in primary school? It ensured that the entire class knew when to sing “happy birthday” to every single kid. And how about the family task board that your father would attach to the kitchen wall? The organized, color-filled overview of everyone’s responsibilities made your family work together like a team.
These are simple yet effective examples of Visual Management, a lean technique that provides real-time information on any current status within the workplace using effective visualization tools. The latter help employees understand their impact on the company’s overall performance – which, in turn, allows them to improve and optimize their own performance.
Visual Management: why bother?
Visual Management sounds useful in theory, but some organizations are having a hard time – well, visualizing it. Their burning question is: How can we benefit from it in practice? We have listed its most essential advantages below!
• Eliminating waste
Visual Management helps you expose waste, so you can eliminate it for good and work in a more efficient way. Incidentally, the systematic removal of waste is also the basis for Lean Six Sigma, which might interest you as well if efficiency is key to you.
• Motivating employees
Successful organizations rely on the efforts of their employees. By visualizing processes, you can clarify – or, visualize – key performance targets and build participation, thus enhancing employees’ drive to collaborate and perform better.
• Acting based on developments
Monitoring what’s going smoothly or wrong in terms of quality, safety, and cost is essential. Visual Management allows you to detect these things early on and act in a timely manner.
What does Visual Management look like?
A digital board. An overview of the company’s current goings-on. One screen in every department that highlights issues which are key to the team while summarizing all other organizational matters. It’s digital signage in a nutshell. Whether you’re aiming to improve your contact center’s way of working, business process management, or the overall customer experience, Visual Management is your starting point.
Would you like to see it for yourself? Please don’t hesitate to contact us. We’d be happy to perform a Quick Scan and discuss your opportunities.