‘Artificial intelligence,’ ‘machine learning,’ ‘voice recognition:’ we’re increasingly flooded with terms that imply we’re headed towards a digital-only world. What some seem to forget is human beings are neither digital nor replaceable. Even though technological innovations and inventions shoot up like mushrooms, they won’t rule the world — rather, they’ll support people in doing a better job.
Human beings + technology = success
If you want to book success on the work floor, you’ll have to embrace the idea that human beings should be supported by the best available technology. For the fact of the matter is, even the most advanced technology has its limitations. In some cases, you simply need to interact with a person. Here’s an example: if there’s a fire, you don’t send an email or explain the situation to a chatbot. You grab the phone and expect to talk to a human being, as they can make the difference.
When it comes to interaction, your employees are leading. So, you should facilitate their jobs using technology and make sure they’re happy. If you double down on the employee experience, you’ll ultimately increase customer satisfaction. Because happy employees make for happy customers.
How to foster employee happiness
At Texas Digital, we use an interface to foster human interaction. That results in a better employee experience, as Visual Management — combined with the right information sharing strategy — provides staff with actionable, real-time information, which empowers them to make accurate, independent decisions. More briefly put, we use technology to help people get the most out of their jobs and themselves.
And we’re not the only ones who believe this is an effective approach. Renowned publication CIO Europe has recently recognized our philosophy: it listed Texas Digital in the top 10 of contact center providers, putting us on the cover. You can read the article here!
Want to effectively combine technology and people to foster employee happiness? Please don’t hesitate to contact us. We’d be happy to explore your Visual Management opportunities, perform a Quick Scan, and discuss your information sharing strategy.