In our last blog post, we wrote that it’s a human-centered world. But that doesn’t mean we don’t focus on the best possible technology. At Texas Digital, top-notch tech is paramount. So, we offer our customers unlimited connectivity: we use various connectors to retrieve relevant data, which we integrate into our dashboard solution. Although your data may come in different shapes and sizes (and from a variety of sources), we’ll connect to it and display it in one overview. For we provide suitable connectors for any system. That’s how we make sure technology supports humans.
We constantly develop new connectors. Today, we’d like to highlight the top 7 that we developed in 2021 and that are currently in production with innovative customers!
1. Amazon Connect
Want to create an omnichannel contact center that provides a unified experience across several channels (including voice, chat, and tasks)? Then Amazon Connect is the way to go.
2. Avaya Oceana
If you’re looking for multi-touch customer engagement, complete integration, and management of phone and digital channels, the Avaya Oceana solution is perfect for your organization. Built on the Avaya Breeze Platform, it includes both new and existing Avaya components.
Twilio is the go-to cloud communications platform as a service for software developers who systematically want to make and receive phone calls, send and receive text messages, and perform other communication functions using Twilio’s web service APIs!
4. Genesys PureCloud
PureCloud is a multifunctional tool created to manage contact centers and effectively improve their customer experience. You can use the software to manage customer interaction on different types of communication channels and collaborate to better track interactions.
5. Genesys PureConnect
An all-in-one omnichannel engagement solution, PureConnect is a flexible, cost-effective solution for mid-size to large organizations. You can deploy it fast and easily tailor it to your needs.
Obi4Wan offers award-winning solutions and services for customer engagement, chatbots, reputation management, and actionable insights from data and Artificial Intelligence. In addition to user-friendly tools, we also offer comprehensive services such as research, data analysis, strategy development, and training.
7. Mitel MiContact Center Enterprise
Do you aim to transform customer journeys into omnichannel experiences that empower customers to engage with you on their terms while optimizing your workforce? Then this solution is what you’re looking for!
Custom connectors: every Jack will find his Jill
Though we’re proud of these top 7 connectors, they’re only part of what we offer to our customers. For example, we’ve also connected to a variety of custom-built data sources — from engineering planning to customer satisfaction survey systems.
Want to know which connector is right for your organization? Please don’t hesitate to contact us. We’d be happy to perform a Quick Scan and discuss your Visual Management opportunities.