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Workforce Management, of planning in het algemeen, is een zeer veeleisende taak. Vooral in dienstverlenende omgevingen. Met veel continu bewegende delen en beperkte middelen ben je nooit klaar, terwijl je wel moet voldoen aan de gestelde Service Levels en specifieke KPI’s. Circus Hier is het spel permanent op de wagen, wat betekent dat de betrokkenen […]

Please pay attention if you would like to know what connects Visual Management with an autonomous and happy octopus. Organizations can choose from a myriad of systems and tools to help manage and optimize the way service environments operate. But despite the ever-increasing deployment of technology in this space, meeting the key metrics determining efficiency

The holidays are knocking on our doors. That means it’s time for get-togethers with lots of food and drinks. One thing you’ll probably pick up within the next week or so? Wine. But as much as you enjoy drinking it, you’re not looking forward to the mandatory shopping experience that precedes it. For if you’ve

Last week, I attended an event at a sports stadium in the Dutch city of Deventer. As part of the event, someone explained what it means to run a soccer team, especially if it’s a First Division team like the Go Ahead Eagles. As it turns out, these soccer events are shot from a variety

Decision-making doesn’t happen in a snap. One decision is usually preceded by a range of impressions, thoughts, interpretations, ‘mini-decisions,’ and actions. This is mostly an internal process, triggered by the tangible world. So, what if you boil external factors down to one thing: a picture? Picture-perfect pearl: boiling things down to the essence Not too

American football is somewhat of a visual spectacle. Whether you attend a game or watch it in a bar, you’ll be confronted with a myriad of screens that show you what’s going on with great precision. From the position of the players and current scores to forecasts and upcoming games: you’ll be flooded with visualized

In my previous blog post, I told you how one rock in Pompeii taught me some important Visual Management lessons. But those weren’t the only takeaways from my extraordinary trip to Italy. The villa in the above picture also got me thinking. Villas like these, which spanned 4,000 to 8,000 square meters, were once owned

Recently, I went to Pompeii. While walking among the ancient city’s well-preserved remains, I took a bunch of pictures. In today’s blog post (and the next), I’ll share one with you. As it turns out, the underlying principle of Visual Management goes way, way back. Let’s travel several centuries back to learn three important lessons!

In our blog posts, we often stress the importance of sharing relevant, actionable data in real time. But when my friend’s 86-year-old wife had to be treated, I was confronted with the importance of data at an essential level — that of existence itself. Doctors needed to perform an ultrasound, measure her blood pressure, and

The other day, I walked into a clothing store chockfull of items. After a few minutes, I got lost. A few more minutes later, I walked out the door (truth be told, I ran outside). See, when a plethora of garments in all colors of the rainbow are silently screaming at you, you can’t see