Recruiting and retaining skilled employees is a challenge. From personal development programs to annual company outings: organizations pull out all stops to convince talent they should pick them over the competition. But at the management level, a crucial aspect is often overlooked: a work environment that helps employees get the most out of themselves. When it comes to this, research shows that many employers fall short of the mark.
How (not) to attract talent and foster growth
Dutch newspaper De Telegraaf recently wrote about a study conducted by automation platform Ivanti, which reveals some interesting facts: 18% of Dutch office workers are so unhappy with the technology provided by their employer that they consider resigning from their jobs, 48% believe they’d be more productive if they had access to better technology, and a whopping 52% of Dutch knowledge workers have spent their own money on better technology.
That’s pretty alarming, especially in a market where demand exceeds supply. It’s high time for organizations to have a critical look at the work environment they’ve created for employees. Does it foster efficiency, productivity, and independent decision-making? Do people feel empowered by technology?
If your contact center works with 48 different applications, that’s probably not the case. What you need is an integrated solution that allows employees to make well-considered choices based on actionable, real-time information. That is the foundation for a work environment that attracts talented people and fosters growth — both at the individual and organizational level. After all, happy employees make for happy customers — who, in turn, make for a flourishing business.
Helping on-location and remote employees thrive
Implemented correctly, Visual Management is the glue that holds everyone together. We’ll share an example to explain that. Our client APG recently expanded its solution to support remote employees. Now, the latter are always up to date on the status quo: relevant real-time data is shown at the bottom of the screen, and if it gets busy, they immediately get a notification. The result: they’re very happy they can make informed decisions anytime, anywhere!
In conclusion, it’s safe to say you should create a work environment where current and future employees can thrive. Visual Management will help you do so, but only if you develop an information sharing strategy that works.
Want to explore your opportunities? Please don’t hesitate to contact us. We’d be happy to perform a Quick Scan and discuss Visual Management with you.