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Time: the key to improving employee and customer satisfaction

Time: the key to improving employee and customer satisfaction

Have you ever gardened? Then you’ve seen that seeds don’t turn into full-fledged plants overnight. They need time to grow and blossom. The same principle applies to your business. To improve your working capital, you should give your employees time — but only when the time is right. What does that mean? Going the extra

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The importance of inclusivity in our post-pandemic, hybrid world

The importance of inclusivity in our post-pandemic, hybrid world

Office doors across the globe have opened, and life is slowly going back to normal. But the definition of ‘normal’ has changed. For example, remote working will be integrated into our post-pandemic world — more and more companies have implemented hybrid working. Although that’s mostly a good thing, the term ‘remote’ is potentially problematic. You

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Why every ceiling is your next foundation: the importance of continuous improvement

Why every ceiling is your next foundation: the importance of continuous improvement

Most organizations aim to grow. But at some point, they might feel they’ve hit the proverbial glass ceiling. “We’re at the top of our game,” they say. “There is no way we can improve any further.” Think you’ve reached that point? We challenge you to think again. There is no such thing as peaking. Glass

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How (not) to use ‘waste’ in your information sharing strategy

How (not) to use ‘waste’ in your information sharing strategy

When I walked my dogs the other day, I saw the neighbors toss their trash bags into the garbage bin. My first thought: ‘All waste has a history.’ What used to be in those torn cardboard boxes and crumpled packaging that end up in the garbage heap, discarded and forgotten by mankind? Something interesting. Waste

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Why employee happiness should be your number-one priority (and how to achieve it)

Why employee happiness should be your number-one priority (and how to achieve it)

During the pandemic, we’ve had to redefine and recalibrate many things. For example, sun-loving Dutch tourists who used to travel to Spanish and Italian beaches now decided to stay closer to home: many opted for the beautiful beach in Ameland, a West Frisian Island off the Dutch coast. The local hotels, bed and breakfasts, and

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