How can you benefit from Visual Management?

Remember the fun birthday board that your teacher used to create in primary school? It ensured that the entire class knew when to sing “happy birthday” to every single kid. And how about the family task board that your father would attach to the kitchen wall? The organized, color-filled overview of everyone’s responsibilities made your family work together like a team.

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On cars and Visual Management: roll along!

Are you used to traditional cars? Then you’ll know that they use fossil fuels as a power source and that their wheels are mechanically controlled from one central position. That’s pretty much it. You know the system and your car glides along like a hitch. Right? Well, not exactly. Because as you’ve probably heard, these types of cars are quickly becoming outdated. Electric cars are…

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Service: the key to being distinctive

Remember those days when you ordered an item from another country only to receive it a week later? Well, they’re over. Today’s consumers expect their shipments to arrive within an hour to a day. And they demand that you answer their questions right away. Fast, flawless service is a distinctive factor that’s generally considered to be more important than ‘the lowest price.’

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ICT infrastructure: monitor, measure, manage!

Say, you have a national network and the server of ‘Location C,’ which is miles away from where you are, has shut down. What usually follows is a call storm to the ICT help desk, causing panic and delay. Obviously, you want to avoid this. Your customers and IT people should be informed proactively, so the issue can be fixed in a quick and efficient…

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USB: as old-fashioned as pigeon post? Didn’t think so!

We are always online. Or at least, we are expected to be in this day and age. But what if a visual means of communication hangs in a place where there is no signal? We can hear you exclaim, “That does not exist!” Well, think again, because concrete and steel easily kill off any signal. Boats, buses, basements, and elevators are common places where your…

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From perfect process to popcorn

“In the past, having about ten students at my desk with questions regarding sick teachers, changed class schedules, and grades lists was not uncommon. But ever since we opted for a digital information board, things have cooled off significantly, and they have become much more clear to everyone. When students enter the building, they instantly turn their eyes to the wall – not only to…

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Static signage or a paper poster?

What if we told you these are exactly the same? And not just that. They are also obsolete in a time where dynamic information is presented accurately at the right time and in the right way. Words like “speed”, “real-time” and “visual” fit in this picture. Dynamic Digital Signage is what we call it.

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Looking forward to your happy hour?

Well informed people make better decisions. That will be no news to you. Imagine just another contact centre. It may even be that one within your own organisation. What comes to your mind? The hectic, stress, the phone calls completed in a rush and customers who have been attended to but are not necessarily satisfied.

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