ICT infrastructure: monitor, measure, manage!

Say, you have a national network and the server of ‘Location C,’ which is miles away from where you are, has shut down. What usually follows is a call storm to the ICT help desk, causing panic and delay. Obviously, you want to avoid this. Your customers and IT people should be informed proactively, so the issue can be fixed in a quick and efficient…

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USB: as old-fashioned as pigeon post? Didn’t think so!

We are always online. Or at least, we are expected to be in this day and age. But what if a visual means of communication hangs in a place where there is no signal? We can hear you exclaim, “That does not exist!” Well, think again, because concrete and steel easily kill off any signal. Boats, buses, basements, and elevators are common places where your…

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From perfect process to popcorn

“In the past, having about ten students at my desk with questions regarding sick teachers, changed class schedules, and grades lists was not uncommon. But ever since we opted for a digital information board, things have cooled off significantly, and they have become much more clear to everyone. When students enter the building, they instantly turn their eyes to the wall – not only to…

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Static signage or a paper poster?

What if we told you these are exactly the same? And not just that. They are also obsolete in a time where dynamic information is presented accurately at the right time and in the right way. Words like “speed”, “real-time” and “visual” fit in this picture. Dynamic Digital Signage is what we call it.

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Looking forward to your happy hour?

Well informed people make better decisions. That will be no news to you. Imagine just another contact centre. It may even be that one within your own organisation. What comes to your mind? The hectic, stress, the phone calls completed in a rush and customers who have been attended to but are not necessarily satisfied.

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A Mercedes-Benz with square wheels?

Just like a car, a wall board that provides dynamic information on one or more screens needs regular maintenance. With the right attention it will lead to improved client and employee satisfaction at the right moment, with the right people and the right way.

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Run your own business ‘reality TV show’!

Quite a ‘crew’ As some of you may know, our name is associated with narrowcasting and digital signage. In fact, our solutions cover a lot more than just that. Imagine your organization works with a few hundred in-house contact center agents, complemented by a few hundred at your external partner. In such an environment you certainly have a dozen colleagues working in the traffic &…

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Texas Digital Systems Europe at Call Center World 2017!

This year again Texas Digital Systems Europe will exhibit at the Call Center World convention in Berlin. We will demonstrate our solutions and advise you on the best digital signage solution for your company. We are very excited to meet you there this year! Will you visit us in Berlin? Event:   CCW 2017 Adress: Estrel Berlin Sonnenallee 225 12057 Berlin, Germany Stand:   A18, Hall…

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